Switching providers to save money on broadband, pay TV, and energy services is easier than many consumers realize. On July 13, 2026, cost of living correspondent Kevin Peachey highlights how recent regulatory changes have simplified the process, making it more accessible for households facing rising expenses.
Streamlined Switching for Broadband Services
In recent years, regulators have introduced measures to ease the switching process for broadband and pay TV services. The One Touch Switch service from Ofcom, launched in 2024, allows consumers to contact only their new provider to initiate the switch. This method eliminates the need to deal with the old provider, reducing frustration and hassle.
However, customers should first verify whether they are still under contract, as exit fees may apply. Notably, Virgin Media was fined £28 million by Ofcom for obstructing customers from switching, highlighting the importance of understanding your rights when changing providers.
Banking Incentives for Switching Accounts
Switching bank accounts is another area where consumers can save money, as many banks offer cash incentives to attract new customers. The Current Account Switch Service simplifies the process by automatically transferring direct debits, standing orders, and balances to the new account. This service typically takes about seven days to complete.
