Marks & Spencer is investing in new refrigeration technology that can withstand temperatures as high as 45C, anticipating future climate challenges. This decision comes after the retailer faced difficulties during a recent heatwave, with CEO Stuart Machin addressing shareholders at the group’s annual meeting in London.
In June, the UK experienced its hottest day on record, reaching 37.7C, just below last year's record of 40.3C. As the country braces for further heatwaves, M&S is taking proactive measures to ensure its products remain fresh.
M&S's Response to Extreme Heat
Machin noted that the company struggled during the recent heatwave, stating, "There is no doubt we were struggling in the nine days of extreme heat." To better manage the impact of rising temperatures, M&S is investing in refrigeration units designed to remain efficient in extreme conditions.
The new fridges will feature doors that help maintain cooler temperatures inside, addressing the challenges posed by prolonged heat. Additionally, M&S has increased its orders of ice cream to meet rising consumer demand, leading one supplier to hire 10 extra staff due to stock shortages.
Industry-Wide Adaptations to Climate Change
Other retailers are also responding to the climate crisis. Sainsbury’s CEO Simon Roberts indicated that his company is investing hundreds of millions of pounds in upgraded refrigeration systems, with about 100 stores receiving enhancements.
The UK Climate Change Committee has warned that the country is "built for a climate that no longer exists," emphasizing the need for urgent adaptations to survive ongoing global heating. Retailers are racing to ensure their infrastructure can cope with these new climate realities.
Enhancing Security Measures Alongside Investments
At the same annual meeting, Machin also addressed rising concerns over retail crime. M&S is increasing its investment in security measures, employing more security guards trained to engage positively with customers.
Furthermore, M&S is implementing systems to combat petty theft, particularly at self-service checkouts. Feedback from customers, including Machin's own mother, has influenced the design of their upcoming autumn and winter fashion ranges, aiming for broader appeal.
- New refrigeration units capable of enduring 45C
- Increased ice cream orders due to high demand
- Investment in security measures to combat retail crime
- Feedback-driven fashion design for broader customer appeal
🤖 This article was rewritten by Feed and Figures' editorial AI from a report originally published by Guardian Environment. Facts and quotes are preserved from the original; the rewrite focuses on clarity and structure. For the unedited original, see the source link below.
